
Symptom guides
Common Chimney, Fireplace & Dryer Vent Problems
Start with what you're noticing: smoke in the room, water after rain, a pilot that won't stay lit, earthquake damage or a dryer that won't dry. Each page explains the usual causes, what can be checked safely at home, and which repair fits.
2 guides
Chimney problems
Chimney leaking when it rains
Water in the firebox or stains near the chimney after rain? Learn the likely causes, how urgent it is, and how the leak gets found and fixed.
2Chimney damage after an earthquake
Cracks, loose bricks or a leaning stack after a quake? Learn the warning signs, what may have happened inside the flue, and when to stop using the fireplace.

Next step
Don’t see your symptom?
Describe it in your own words, with when it happens and what kind of system you have. We’ll tell you what a visit would involve.
- Tell us the symptom, not the service
- The system is identified before any recommendation
- Options explained before any work starts
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